Refund and Return Policy

Thank you for shopping at Cannadam. We strive to provide you with the highest quality cannabis products. Due to the nature of our products and legal restrictions, our refund and return policy is as follows:

  1. All Sales Are Final

    2. All sales of cannabis products at Cannadam are final. We do not offer refunds or returns on cannabis products once they have been purchased.

  2. Exceptions

    3. In rare cases, exceptions may be made for defective or damaged products. If you believe you have received a defective or damaged product, please contact us within 24 hours of receiving your order.

  3. Defective or Damaged Products

    4. If you receive a defective or damaged product, please follow these steps:

    • Contact us immediately at through the contact form on our website within 24 hours of receiving your order.
    • Provide your order number, a description of the issue, and clear photos or videos of the defective or damaged product.
    • We will review your claim and may request additional information.
    • If your claim is approved, we will offer a replacement of the same product, subject to availability. If a replacement is not available, we may offer a store credit.
  4. Non-Cannabis Products

    5. For non-cannabis products, such as accessories or merchandise, we may offer returns or exchanges within 14 days of purchase, provided the items are unused, in their original packaging, and accompanied by a valid receipt. Please contact us for instructions on returning non-cannabis products.

  5. Age Verification

    6. All returns and exchanges are subject to age verification. You must provide valid identification to verify that you are of legal age to purchase cannabis products in Washington, DC.

  6. In-Store Returns

    7. If you are eligible for a return or exchange, you must bring the product to our dispensary location at 2000 Kendall St NE, Washington, DC 20002, along with your receipt and valid identification.

  7. Discretion

    8. Cannadam reserves the right to refuse any return or exchange if we suspect fraud or abuse of this policy.

  8. Contact Us

    9. If you have any questions or concerns about our refund and return policy, please contact us through the contact form on our website.